This privacy policy is intended to describe how any personal data collected by you through topouzis-homestore.gr (the “Website”) will be protected, used, stored and processed by us to contact you and you we provide excellent services while complying with the applicable data protection law (Regulation (EU) 2016/679 – hereinafter “GDPR”).

This Privacy Policy does not apply to websites that you may access through links to the Website and / or activities offered by third parties. Make sure you read any related policies on third-party sites before proceeding. Our company is not responsible for the collection or use of your personal information by these third party websites. Our company is registered in Greece and its headquarters are located in Thessaloniki, 88 Agnostou Stratioti, Polichni.

We collect and process the following types of information about you:

  • when you subscribe to our newsletter
  • when participating in contests and prize draws
  • when you register on the Website, by phone or via email
  • To keep track of the purchases you make on our sites
  • when you place an order on our Website
  • if you ask us to receive personalized web content, such as targeted advertising
  • If you contact us (for example, by phone, email or otherwise) to find out more about a product or after-sales care and support service, report a problem with the site or product or for any other reason.

With your consent, we process the following personal data that you provide when you interact with the Website and use the relevant services and functions. Data may include your first and last name, title, gender, date of birth (day, month and year), email address, telephone number, address, financial details (such as credit or debit card details). ), as well as shipping address, billing address and any other information you deem necessary to provide to us.

In any case, even without your prior consent, we may process your data to comply with legal obligations arising from EU laws, regulations and law, to exercise legal rights, to pursue our own legitimate interests. and in all cases provided for in Articles 6 and 9 of the GDPR, where applicable. The processing is done both with the use of computers and on paper and always implies the application of the security measures provided by the current legislation.

Information we receive from other sources about you:

We work closely with third parties, for example, business partners, subcontractors for technical services, payment and delivery services, advertising networks, analytics providers and search information providers. If we receive information about you from them, we will always seek assurances that they provide us with information in accordance with data protection laws and that they are transparent with you that your data may be shared with us. We may use this information to update our records about you to keep it accurate.

We may use and share non-personal data we receive or collect from you without limitation. Our company may use the above personal data held for you for the following purposes (the purposes for which we need your consent are marked with *):

  • to fulfill the obligations arising from any contracts concluded between you and us and to provide you with information, products and services that you request from us, ie to process and complete your orders and to process your payments
  • to tailor the content of our site to your needs and preferences
  • to prevent, detect and investigate fraud, security breaches, breaches of the law and other misuse of the site and to enforce the General Terms and Conditions, to address any questions, correspondence, concerns or complaints you may have raised.
  • for our internal operations, including data analysis, testing, research, statistical purposes and troubleshooting;
  • to provide you with information about other products and services we offer that are similar to those you have already purchased or requested. We will only contact you by email with such information if you have consented to it.
  • to display related advertising, for example, newsletters *; and
  • to make suggestions and recommendations on other products or services that you may be interested in *. • for automated decision making and profiling to identify the information or ads you would like to see from use, for example, by creating individual or group profiles. *

Your data may in any case be processed, even without your consent, in order to comply with laws, regulations, EU legislation (Article 6.1. (C) of the GDPR, for the execution of statistics on by using the website and ensuring its smooth operation (art. 6.1. (F) of the Regulation), for the enforcement of the FF Group Code of Ethics and for the establishment or defense of legal claims in the interest of the Company.

If you have given us your consent, we will provide you with information about products, services, events, sales and marketing from our business (including personalized web content and advertising, social media platforms or our online partners).

1. Our mailing list. We will ask you if you would like us to send you marketing messages when you select the relevant boxes when you check out, sign up for newsletters or updates or if you subscribe to us via the website, by phone or by email. With your consent, we will use your email address as a convenient way to contact you about your order or any reminder service you have.

2. Can I unsubscribe from your mailing list? We will send you special offers and promotions via email. If you do not want to receive offers and promotions via email, just click the unsubscribe link in any email. You can unsubscribe at any time.

3. Will you pass my data to third parties? We will never transfer your email address to third parties for marketing purposes. We respect your privacy and are committed to protecting it.

We protect your privacy in many ways: Personal data is entered into our system in full compliance with data protection laws, including security and confidentiality profiles and based on the principles of good practice, legality and transparency in processing. Access to client account information is restricted to those who need access to perform their work. We use complete login and password controls on our system. The confidentiality and access controls of the database are periodically reviewed and updated as required to further protect our personal data.

Your data may be stored in a database accessed by us and other members of our business. We do this to organize our databases efficiently and to understand how our customers can shop in different parts of the world. We may also share your data with the following categories of selected third parties in accordance with this Privacy Policy:

  • service providers (for example, IT services), business partners, suppliers and subcontractors for the execution of any contract we enter into with you (such as, for example, website operations, payment services, shipments, couriers, fraud investigations, bill collection and affiliate programs and ).
  • Providers of analytics and search engines that help us improve and optimize the Website.
  • law enforcement or regulatory authorities or authorized third parties, in response to a verified request for a criminal investigation or suspected illegal activity or any other activity through the Website which may expose us and / or the User or any third party to legal risks or Responsibility; and
  • other business entities if we intend to merge or be acquired by that business entity. Should such a combination occur, we will require the new combined entity to follow this Privacy Policy with respect to your data. These third parties who may receive your data will process this data for the purposes set out above and in accordance with applicable law.

We will store your data for as long as it is absolutely necessary to provide you with the relevant services, for as long as you wish to keep in touch with us or for as long as is necessary to provide reports and analyzes regarding support. Even if you request to delete your data, we may keep it in a form that does not identify you. If it is reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information as required, even after you close your account. or no longer need to provide you with the services. If you have not agreed that we may use your data for marketing purposes, we will retain your data for 6 years after you make a purchase from us.

You have the following rights regarding your personal information:

  • Access. You have the right to access the data we hold about you, as well as an up-to-date list of people who can access your data. We will need to prove your identity before disclosing any personal information to you.
  • Correction or deletion. You have the right to request that we correct or delete any personal data we hold about you (unless we have the legal right or obligation to keep it).
  • Restriction. You have the right to restrict the use of your personal data if the data is inaccurate, our use of the information is illegal or if we no longer need to use the data for the purposes for which we hold it.
  • Change preferences. You can change your data processing preferences at any time. For example, if you have given your consent to direct marketing but have changed your mind, you may opt out of receiving marketing announcements by contacting us using the information provided below or by clicking the “unsubscribe” link in any communication you receive.
  • Automated decision making. If you have any questions about automated decision-making processes or their accuracy, let us know or to change your preferences, see above.
  • Data portability. You have the right to obtain the personal data we hold about you in a structured, electronic form and to transfer this data to another data controller, where this is (a) personal data that you have provided to us and (b) if we process this data. based on your consent (such as marketing preferences information) or to contract with you (such as managing your online account).
  • Complaints. If for any reason you are not satisfied with the way we handled your personal data, contact us. If you are still unhappy, you have the right to lodge a complaint with the Office of the Information Commissioner. To exercise any of the rights listed above, email us at [email protected] If you ask us to stop processing your personal information in a specific way or to delete your personal information and this type of processing or information is necessary to facilitate the use of the website or is required to be able to provide you with a service (e.g. (for managing your online account), you may not be able to use the website or service as you did before. This does not include your right to object to direct marketing which can be practiced at any time without restriction. The rights mentioned above do not extend to non-personal data.

Any changes we may make to our privacy policy in the future will be posted on this page.

Questions, Comments, and Requests about this Privacy Policy are welcome and should be addressed to [email protected]

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